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Privacy Policy

1. Introduction

Rox Electrical Services (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website or contact us for electrical services.

2. Information We Collect

We may collect and process the following information:

  • Personal identification details — such as your name, address, phone number, and email address.

  • Project or service details — information you provide when requesting quotations, site visits, or electrical services.

  • Technical data — including your IP address, browser type, and site usage data collected via cookies or analytics tools.

  • Communication data — such as emails, contact form submissions, or phone call records.

3. How We Use Your Information

We use your information to:

  • Provide quotations and carry out electrical services.

  • Respond to your enquiries and provide customer support.

  • Maintain internal records for invoicing and service history.

  • Comply with legal and regulatory requirements.

  • Improve our website and services.

We do not sell, rent, or trade your personal data with third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity — to provide services or quotations you request.

  • Legal obligation — to maintain safety certificates and installation records under BS 7671 (Regulation 631.1) and statutory recordkeeping.

  • Legitimate interests — for business administration and service improvement.

  • Consent — where you have opted in for marketing or communications.

5. Data Retention

We retain your data only as long as necessary:

  • Customer records: up to 6 years (for accounting and legal compliance).

  • Electrical installation certificates and inspection reports: retained per BS 7671:2018+A2:2022 Regulation 631.2, which requires documentation for the life of the installation or until superseded.

  • Website enquiry data: up to 12 months, unless services are engaged.

6. Sharing Your Data

We may share data with:

  • Regulatory bodies (e.g., NAPIT, local authority building control) for certification purposes.

  • Service providers such as accountants or IT support who help operate our business.

  • Law enforcement or government authorities if required by law.

All third parties are required to maintain confidentiality and comply with data protection laws.

7. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and to monitor website traffic via Google Analytics or similar tools.
You can manage or disable cookies through your browser settings.

For more information, please visit our Cookie Policy.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please contact us at:

📧 Email: sales@roxelectricalservices.co.uk
📞 Phone: [07961240490]
📮 Address: [32 Deer Park Way, Thorney, Peterborough, Cambridge]

9. Security

We implement appropriate technical and organisational measures to secure your data, including encryption, secure backups, and restricted access.
All staff handling data are trained in GDPR compliance and confidentiality.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.
By continuing to use our services, you agree to be bound by the updated version.

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